1. Order Processing
- All orders are processed after confirmation through phone or email.
- Orders are usually prepared for dispatch within 2–3 business days, depending on product availability.
- In case of any delay in processing, customers will be informed promptly.
2. Delivery Timeline
- Delivery times may vary based on the customer’s location.
- Standard delivery usually takes 3–7 business days after dispatch.
- Remote or rural areas may require additional time.
3. Shipping Charges
- Any applicable shipping charges will be clearly communicated at the time of order confirmation.
- Free shipping may be offered on certain products or promotional campaigns, which will be mentioned at the time of purchase.
4. Delivery Process
- Our delivery team will contact customers prior to delivery to ensure smooth handover.
- Customers are requested to be available at the delivery location on the scheduled date.
5. Incorrect or Incomplete Address
- Customers are responsible for providing accurate and complete delivery details.
- Theo Ambience is not responsible for delays or failed deliveries due to incorrect or incomplete information.
6. Order Tracking
- Customers may request updates regarding their order status via our support email at [email protected].